Support team determination + e-mail notific. to support team

[Former Member]

Hello,

I am facing issues to configure  the automatic team determination and email notification functionalities within Solution Manager 7.0 ehp1.

I have followed different step by step guides, and everything looks fine, but support team is not automatically assigned and emails are not triggered to the team.

Could you please assist me on this issue?

Thanks in advance,

Kind Regards,

Germán

[VJain]

Hi German,

I need more information about the issue you are facing. maybe screenshots and access.

Thanks

Regards

Vikram

[Former Member]

Hello Vikram,

I have provided you in private the access details for a better analysis.

Thanks a lot.

Regards,

[gururaj_srinivasa]

Hi German,

Check this link, and try to reconfiguring the automatic determination.

http://scn.sap.com/docs/DOC-31396

If you are seeing any error messages, Please post here

Guru

[Former Member]

Thanks Guru, I will check that up!

Regards,