Service Desk solution in Solution Manager 7.1

[former_member1276952]

Dear Expert,

I am using the Sap Solution Manager 7.1 and I am using ITSM (IT service management) my configuration part is over like SLA

I want to know the authorization part what authorization given to user and what authorization give to his unit head, where i created the role and what authorization set for both, we are using web based as crm_ui

unit head view the all issue as posted by end user and his own issue also

kindly help

Regards

Sanjay C.

[gururaj_srinivasa]

Hi Sanjay,

For authorisation assignments follow Solution Manager Security guide for your SP level. You can download

Security Guide for SAP Solution Manager 7.1 from the below link.

https://websmp107.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000735220&_SCENARIO=011000358700000002...

And for authorisation objects specific  to Incident Management you can use this below link, which provides you a list of authorisation objects.

http://wiki.sdn.sap.com/wiki/display/SMAUTH/Application+Incident+Management

Hope this helps,

Guru