SPPFCADM - conditions for action send e-mail to 2 addressess

[Former Member]

Hello,

I have question it`s possible to send when the incident message occur proper status send email to 2 email addresses ? How to separate them ? Or workaround to achieve this goal ?

BR,

SAPFan

[Former Member · Accepted solution]

Hi,

The simplest way is create a shared distribution list in SO23

Then in the above screen  select the recipient type as "Shared Distribution list" and give the name of the shared DL.

Thanks,

Jagadish.

[Former Member · Accepted solution]

Hello Jagadish,

I`ve created distributed list called analysis and asign them to condition action profile.

Bu while testing the action an error occur:

What`s wrong with this solution ?

BR,

SAPFan

[Former Member · Accepted solution]

Hi

Have you defined this in the sppfcadm in the relevant action...

It should work...

Thanks,

Jagadish.

[Former Member · Accepted solution]

Hi,

Yes processing class looks OK:

Condition looks OK too:

Definition of distribution list:

But in Scheduled actions log an error occur:

Maybe definition of DL is wrong ?

BR,

SAPFan

[Former Member · Accepted solution]

Hello,

Anyone has similar issue ?

BR,

SAPFan

[Former Member · Accepted solution]

hi,

it is the problem with your distribution list, try to send the mail from the worklist to your newly created distribution list, will you able to do?

please check the email id you defined in the distribution list.

Thanks

Jansi

[Former Member · Accepted solution]

Hello Jansi,

I`ve try to send message form SBWP tcode and works fine. Email ID`s are correct. An error occured when the recipient type is set to Internet address and Address filed is put email ID. . Maybe this is Solman bug ?

Business Server Page (BSP) error What happened? Calling the BSP page was terminated due to an error.

SAP Note The following error text was processed in the system: Dereferencing of the NULL reference

Exception Class CX_SY_REF_IS_INITIAL Error Name Program CL_SDK_DOC_PROC_CRM_ORDER=====CP Include CL_SDK_DOC_PROC_CRM_ORDER=====CM004 ABAP Class CL_SDK_DOC_PROC_CRM_ORDER Method CRM_SRVORDER_EXEC_SF_MMR Line 220 Long text An attempt was made to execute a dynamic method callon an initial(NULL-) object reference. The reference must refer to an object.

BR,

SAPfan

[Former Member · Accepted solution]

Hello Jansi,

I try with another processing method CRM_ORDER_EXEC_SF_WL class CL_SDK_DOC_PROC_CRM_ORDER but new error occur:

I`d like to simply send e-mail to proper email address:

Is it possible to Solman send message to the mail like in the screenshot?

BR,

SAPFan

[Former Member · Accepted solution]

Hey,

I've been working on this issue most of the afternoon and finally got it working for a customer.

What we needed to do was to send email to all members of a support team, which I guess is the same you're trying to do.

Proc. Type Settings used.

Note that we used "Schedule Automatically" instead of "Display in Toolbox". "Display in Toolbox" meant that we could only trigger this action manually via the "Action" drop-down in the incident.

BR,

Magnus

[Former Member · Accepted solution]

Hello Magnus,

Thanks for advice I solved this solution. In my configuration this class and method don`t generate error and send mail to corresponding address.

BR,

SAPFan

[Former Member · Accepted solution]

hi,

Good that your issue resolved. but could you please update the below details.

previously which method you tried, which method cause webdynpro dump error?

are you still using distribution list.

Please update.

Thanks

Jansi

[Former Member · Accepted solution]

Hello Jansi,

Pervious Class CL_SDK_DOC_PROC_CRM_ORDER  and methods RM_ORDER_EXEC_SF_WL,CRM_SRVORDER_EXEC_SF_MMR.  I try with distribution list and worked fine .

BR,

SAPFan

[Lluis]

Hello,

Chose CRM_ORDER application on SPPFCADM transaction, open the action profile AI_SDK_STANDARD and coy definition AI_SDK_AUTO_RESPONSE to  Z_AI_SDK_AUTO_RESPONSE.

On your "Z" action profile you have to implement method AI_SDK_SEND_MESSAGE to allow you to add some piece of customer code to send as many mails as you need.

Regards,

Luis

[Former Member]

Hello Luis,

Thanks for reply, but we are using solman 7.1 SPS6 and can`t find AI_SDK_AUTO_RESPONSE action profile.

BR,

SAPFan