change subject and sender of email smartform in SM 7.1

[Former Member]

Hello experts!

Standard settings of SM 7.1 send smartform email in a look:

From: BP email

To: BP email

email subject: 1000000295 :  incident description.

What settings are necessary for making:

1. "From email" always was SUPPORT@MYCOMPANY.COM when sending smartforms.

2. To change email subject:

email subject: 1000000295 : Change status.

Thanks for answers.

[Former Member]

Hello,

Check this usefule link on emails.

E-MAIL INBOUND CONFIGURATION- ALM: Incident Management - SAP IT Service Management on SAP Solution M...

[Former Member]

Hi

I already have the default as below but the emails do not go out with these addresses.

Emails are currently being sent out by whoever saves the incident.

LOY	DummySender@EMail.ID
LOY_MSH_MAIL	DummySender@EMail.ID
WEC_UM	UserManagementAdministrator@sap.com

[Former Member]

Hi, Dmitry. Have you find a solution?

I found Note 788626 - PPF: adjusting the Smart Form documents, but it seems to be very old..

[Former Member]

I need similar setting. Please advise.

Tried note 788626 - PPF: adjusting the Smart Form documents, didt work.

May be need a step by step guide to do this.