on 10-23-2012 4:59 PM
All,
I am facing an issue where my shopping carts are disappearing from the requestors shopping area after it has been approved from the email link. I have the following configuration in SO50
Comm Recipient Address Doc Exit Name Call
Internet Mail INBMAILSYS@SRD.xxx.com * CL_BBP_SMTP_INBOUND_OFFAPP 1
Internet Mail INBMAILSYS@SRD.xxx.com ICS CL_APOIINTMENT_REPLY 2
Internet Mail INBMAILSYS@SRD.xxx.com * /SAPSRM/CL_OFFLINEAPP_INBOUND 3
I tried changing the Doc to all ICS for all the Exit Name, but then the emails back into SRM would not get processed and the status didn't change. What am I missing. I can't have the shopping cart disappearing from the Requestors shopping area after they get into approved status. This does not stop the shopping cart from getting into the sourcing cockpit to have a PO created.
We are using classic scenario for SRM 7.0 EhP1 SP Level 7
Thanks,
Jeff Miller
One additional note is that I am running the asynchronous program report
report /SAPSRM/OFFLINEAPPROVALGET to process the inbound emails.
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Hi Jeff,
Please refer the below link for the exact settings for offline approval in SRM 7.
For the inbound processing,there are two options:
1.For synchronous processing,you need to do SO50 settings but with exit "/SAPSRM/CL_OFFLINEAPP_INBOUND".The exit you have used is for SRM 5.0.
2)If you are using "asynchronous" processing, then only you need to use
report /SAPSRM/OFFLINEAPPROVALGET.
You dont need to schedule both the report and configure the SO50 settings for the inbound processing of the mails.
Please see the link for more details.
Also you mentioned that you are using the CLASSIC scenario,so in that case once the carts are approved via the email link,PO should be created in ECC system and not routed to sourcing area.
HTH.
Please reward points if any suggestions are helpful.
HTH,
I just want to make sure that I have this correct. So I can remove the settings that I have in SO50 and just run the report /SAPSRM/OFFLINEAPPROVALGET?
Once a SC is approved it goes into the purchasers worklist where the buyer will assign a source of supply and then the PO gets created in the ECC system.
Thanks,
Jeff Miller
I suppose you have the scheduled the report in SM37 to run in background,
If you run the report in foregorund,the entries in SOIN should be processed immediately and the status for the cart should be updated correctly if all the parameters as mentioned in the WIKI link are maintained correctly.
WIKI link:
http://wiki.sdn.sap.com/wiki/display/SRM/Offline+approval+-+general+configuration
Hi Jeff,
in BBP_PD,what is the status of the shopping cart?Can you please post the entries which you see for the "statuses" in BBP_PD for the shopping cart?
Also are you checking in the "CHECK STATUS" trasncation for the shoppig cart which was approved?If so,please make sure you are entering the correct selection criteria for the shopping cart.Also as you mentioned that you are on CLASSIC scenario,so if the PO has already been created for the shopping cart in ECC,please make sure that you check the box "" in the selction screen in the transaction "CHECK STATUS".
Hope this helps.
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