VAR Service Desk - Integration 3rd party Service Desk

[former_member62709]

We have the intention to set-up the VAR Service Desk – making use of the interface for 3^rd party service desk as we need to connect our internal service desk Jira with Solution Manager.

Our scenario to configure is the following: incident initially gets created in another helpdesk system and then via the interface gets forwarded to the SAP Solution Manager system.

We do understand the steps to be performed in transaction SPRO. These have been executed.

However, in the technical documentation of the interface, we do not find the steps described to actually “CREATE” the incident in Solution Manager (original cretaed in 3rd party service desk and via interface to Solution Manager) to support our scenario.

And here we need some assistance from your side. To our understanding it is explained  in the documentation to display and change messages inSolution Manager (originated in 3rd party service desk) and not the creation step itself.

Can you please give some extra support please?

Many thanks in advance for your cooperation!

Ann

[Former Member]

Hello Ann,

Did you read this document  Service Desk 3rd party interface Web Serv API Whitepaper 7.1  ?

If not go to https://websmp206.sap-ag.de/instguides  choose -> SAP Components -> SAP Solution Manager -> Release 7.1 scroll down to point 6 and check the document  Service Desk 3rd party interface Web Serv API Whitepaper 7.1 .

You may also see this post http://scn.sap.com/message/8697585

BR,

SAPFan

[former_member62709]

Hello Sapfan,

Many thanks for your reply.

We indeed are using the referred document for the webservices integration. It is during the testing of this document via SOAPUI we encounter te error: not possible to create a ticket.

Best regards

Ann

[Former Member]

Hello Ann,

I have no experience in this field, I propose to send message to OSS.

BR,

SAPFan