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Solution Manager 7.1 CHARM approval and Change Doucument

We have solution Manager 7.1, and configured the standard Incident Management along with Change Request Management.

The problem is that the change manager can not accept the change request .What job roles are required by the change manager to approve the CR??

Demo Snapshot: ( i am unable to find this action when change manager edit the CR)

Secondly when we try to add an urgent change document in Change Request Scope it added SDHF( Urgent Preliminary Correction) type document instead of SMHF. How can we add a SMHF type document?

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