Service Desk in SolMan 7.1

[Former Member]

Hello everyone,

I want to report an incident directly from an R3 System (here as test the sap solution manager of a customer) with Menu--> Create Support Message. Now the information says that there is no feedback functionality. Where do I customize this?

Can you give a hint or a step by step how to configure?

Thank you

Miriam

[Former Member]

If you have Service Desk setup in SSM, you should also specify the location in your satellite system.

Tx SM30, maintain BCOS_CUST, enter your location there.

OSS_MSG - W - YOUR_BCK_RFC - CUST620 - 1.0 would be the format

[former_member188058]

Hi Miriam,

please check if back RFC details are properly maintained. Also refer to below link for config guide:

https://websmp209.sap-ag.de/~sapidb/011000358700000514762011E.PDF

Hope this helps.

Regards,

Imran