Need to Update Quality Notification Details from ERP to CRM complaint text

[Former Member]

Hi Experts,

In one of the requirement, we want to update Quality Notification's Item details for FIR from ECC to CRM Complaint’s Text area.

I have tried to figure out BADI n all which can do this but was not able to find any BADI which take data of QM Notification from ECC to CRM but there is a similar badi from CRM to ECC which can transfer data from CRM to ECC that is CRM_COMPL_QM_NOTIF.

Any pointer on this will be a great help for me, Let me know if there is any other way to do this .

Regards,

Ravi .

[ashutoshjain · Accepted solution]

Hi Ravi,

Use the below fucntionality.

To be able to use the action box to set the CRM complaint in SAP ECC to Completed, you must run the following activity in Customizing: Quality Management Quality Notifications Notification Processing Additional Notification Functions Define Action Box . Enter the following values: 

• In section Control data in field Documentation As task

• In section Function in field Function module CRM_QM_NOTIF_TASK_COMPL_STEP1

• In section Specific details for task in field FM when saving function module CRM_QM_NOTIF_TASK_COMPL_STEP2

Similarly, you can update the Long text in CRM. Study the FM CRM_QM_NOTIF_TASK_COMPL_STEP1. internally it is calling the RFC Function of CRM only. So you can use the same way.