Automatic Business partner not creating via PPOMA_CRM

[Former Member]

Hi ,

We have upgraded our SM system from 7.0 to 7.1 and now i am noticing that when i add a new entry as per :

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/7485 , to PPOMA_CRM and save and go back in to PPOMA_CRM  the business partner number does not get created automatically.

Please let me know if anyone knows why this is and if the functionality has changed with the upgrade to 7.1.

Thanks,

Harshini.

[Former Member]

Hello,

This is a known problem in SolMan 7.1,

Check if the SAP Note 1691224 can be applied,

I had the same issue and SAP asked me to apply the said note,

Pj

[Former Member]

Hi Paresh,

Thanks a lot , OSS suggested the same note.

Thanks,

Harshini.

[Former Member]

Hi Paresh,

Thanks a lot , OSS suggested the same note.

Thanks,

Harshini.

[Former Member]

Hi Harshini,

If it is for Incident Management , You can make use of the

Support Team Determination via

Business Rule Framework plus

(BRFplus)

Please check the documents in teh SAP SOlution Manager 7.1  installation guides..

THanks,

Jagadish.

[Former Member]

Hi Jagadish,

Thanks for your reply .

Yes , this is for incident management.

Appreciate if you can give me more details as the upgrade was done by a third party and i am not aware of the installation guide.

Thanks,

Harshini.

[Former Member]

Hi..

Download the document from the below location

https://websmp201.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000735220&_OBJECT=01100035870000051458...

Moreover if you want rest of the ITSM documents , you can browse through

Service market place -> S/W download - Inst and upgrade guides -> SAP COmps -> SAP Solman -> SAP Solman 7.1 -> Additional Guides

Thanks,

Jagadish.