Credit notes which are send to custmers through mail are not found in sap

[Former Member]

Hi Experts,

I have a peculiar issue where some custmers got an Electronic Documents ( credit note) through email

but the problem here is the order no and invoice no mentioned in that email do not exist in sap system

we came to know about this when custmer came back to us, we have checked this through se16 by giving

doc no and va03 (Plz note these docs are generated through back jobs)

        Just want to know some tips to further investigate the issue

[former_member184065]

Hi,

Please have a look into below link.

http://www.saptechies.com/administration-of-external-send-process-tcode-sost/

Thanks

,

Naren

[Former Member]

Use SOST in both live environment and test environment.

Check by email receiving date and time. This should help.

[Former Member]

Hi Prathap

You need to trace this back using the below process :

1. Goto SOST

2. Fetch all the succesful records from SOST with the Customer email address

3. From these records, you can fetch the documents.

Hope this helps.

Regards

Raju

[Former Member]

Hi Krishna,

Please Let me know how to find out send mails for that particular customers

In selection criteria we are getting in the senders tab username/group ( what does this mean)

Actually I am getting details based on the date given, so how can we search specific to particular customer .

Even can I know the document details send to this customer

[former_member184065]

Hi Varma,

Please execute "SOST" T.Code with concern fields like ,

1. Send Date

2. Sent at

3. Sender (Who sent that mail Person Nmae).

4. Click On "Sent Succefully ".(Like execute with others also In Transit or Waiting).

4. Click on Display sender/ Recipient.

If you have any doubts please let me know.

Thanks,

Naren

[Former Member]

Hi Pratap,

Select the records for a given date and try to filter on Customer's email id in Receipient column... for which he is getting these output forms.

You can fetch all the information from that record.

Regards

Raju

[Former Member]

Hi krishna,

Actually i tried it with setting filter recepient by giving the mail address which was maintained in the

bill to party partner function but i could'nt find any results for some documents but some documents which i checked randomly i found the result like details of that mail send to custmer.

                    If you don't find any results for that receipent for that particular date it means there is no mail send to customer on that date

[Former Member]

HI Pratap,

Firist check whether the output is setup for Bp parter or SP partner.

For that parter check the list from SOST.  If you dont find any record, it means, none of the mails were sent from this system.

Please check, by any chance your quality system or sand box is sending these mails. That is also possible, when someone testing something and it is triggering maisl ot the customers directly.

Hope this helps.

Regards

Raju

[former_member184065]

Hi Varam,

I have a peculiar issue where some custmers got an Electronic Documents ( credit note) through email.but the problem here is the order number and invoice number mentioned in that email do not exist in sap system.

From whom and From where ,the customer got this Credit Note Via Mail ?

Please let me know some details on above query.(Clarity is very Imporatnat to solve if any Issue within the time limit/the few time).

Thanks,

Naren