Sales Order - Output determination not working

[Former Member]

Dear Friends,

Greetings!

I have a strange problem,

Order Acknowledgement is to be emailed out automatically on meeting requirement 902 on order save. It goes out to customer (Output: ZBAC: Partner – SP: Customer copy – different layout), and commissioned agents (Output: ZEC1 to ZEC5, upto 5 partners: C1 to C5, Rep copy layout). Customer copy - ZBAC works fine, but ZEC1-ZEC5 rep copy output does not appear at all.

here is <u>output analysis</u> for ZEC1 and ZEC2:

ZEC1 529 No condition access - if desired, please set in Customizing

ZEC1 562 This output is not defined for Customer 0001010059

ZEC2 529 No condition access - if desired, please set in Customizing

ZEC2 562 This output is not defined for Customer 0001010059

All output types use same <u>access Sequence</u> as below:

1 5 Sales Organization/Order Type 0

2 13 Sales Org. 0

3 7 Order Type 0

Sample <u>Output Procedure</u>, using requirement 902

2 1 ZBAR Ord Conf. - Rep copy 902 >>> Rep copy, I originally thought would be possible to create 5 condition records with partners C1 to C5; but

3 1 ZBAC Ord Conf. - Customer 902 >>> Customer copy

930 1 ZEC1 eMail Partner C1 902 >>> Rep copy should go to partner C1

931 2 ZEC2 eMail Partner C2 902 >>> Rep copy should go to partner C2

932 3 ZEC3 eMail Partner C3 902 >>> Rep copy should go to partner C3

933 4 ZEC4 eMail Partner C4 902 >>> Rep copy should go to partner C4

934 5 ZEC5 eMail Partner C5 902 >>> Rep copy should go to partner C5

<u>VV12 Output record for ZEC1: by Order Type</u>

ZOR Sales Order C1 5 4 EN

ZOR Sales Order C2 5 4 EN

<u>VV12 Output record for ZBAC: by Sales Org</u>

3000 Rochester Operations SP 5 4 EN

>>> C1 and C2, SP Partner does not get description, when I click F4 then SAP throws following message: Possible entries only for mail addresses and PD Org objects Message no. VN341

Appreciate your feedback, let me know if any additional information required.

thank you,

Hetal

[Former Member · Accepted solution]

check in NACO transaction is you have assigned access sequence to your ZEC* output ytpes and if you have ticked checkbox "Access to output conditions" - otherwise it will not even try to access condition records.

From help :

Access to output conditions

Indicates whether the system determines the output by searching for valid

condition records.

Procedure

If you want the system to search condition records for the appropriate

output, mark the field.

Note

If you leave the field blank and if you are processing sales, shipping,

or billing documents, the system automatically determines output from

information stored in the customer master record.

[Former Member · Accepted solution]

Hi Siarhei,

thank you, sorry i overlooked that.

It works now, i rewarded points and closing this issue.

best regards,

Hetal