charge calculation error in FWO/FO

[Former Member]

hI,

When I am saving a fWO/FO I get the below enclosed ,message:

"Retrieval of items for resolution base SERVICE failed"

I am using TM 9.0/SP01 system.Kindly assist how do I solve

[pushpendu_sarkar]

Hi Indraneel,

Could you check if the charge type is linked to a service type in the customizing? In case it turns out that you have the charge type mapped to a service type in customizing, please check if you have this service type as item in the FWO item tab.

Regards,

Pushpendu

[agentry_src]

Hi Indraneel,

Check which items (scales) are referring to the resolution base of SERVICE.  Also make sure that the resolution base exists and is properly configured in SPRO.

Regards, Mike