on 09-27-2012 4:06 AM
Issue:
Users are not able to generate Test Plans in GRC Production process control.
Error: "The PDF was not generated correctly "
Business is unable to print in GRC Process Control.Please make sure Adobe Document Services
is running in YGP JAVA and also ADSUser active for this service to work.
We have raised Request to Basis team like above, Basis Team respond like below
Response 1:
test via VA with ADSUSER successfull changed user for ADS rfc and unlocked ADSUSER
test rfc ADS - successfull - 302 RC tested with reports from se38
FP_PDF_TEST_00
- Version Information: 802.20090130041235.523
FP_CHECK_DESTINATION_SERVICE
7.730 bytes transfer
FP_CHECK_HTTP_DATA_TRANSFER
7.730 bytes transferred
But still Users are not able to generate Test Plans in GRC Production GRC process control,Error: "The PDF was not generated correctly "
Response 2:
- checked service
Visual Admin: Server => Services => Document Service COnfiguration;
- issue with authorization of ReaderRights
the pfx file does not exist in
/sapmnt/YGP/global/AdobeDocumentServices/TrustManagerService/trust/credentials
file 0008838.pfx from eroom uploaded to this location and added into YGP
The following services were restarted for the changes to take effect (see How to Restart a Service):
1. Document Services Trust Manager Service
2. PDF Manipulation Module
Full Message Text
Processing exception during a "UsageRights" operation.
Request start time: Wed Sep 26 20:38:35 CEST 2012
com.adobe.ProcessingException: com.adobe.ProcessingException: Could not retrieve a password
for credential: ReaderRights
Exception Stack Trace:
com.adobe.ProcessingException: com.adobe.ProcessingException: Could not retrieve a password
for credential: ReaderRights
at com.adobe.ads.request.ADSRequest.processOperations(Unknown Source)
at com.adobe.ads.request.ADSRequest.process(Unknown Source)
at com.adobe.AdobeDocumentServicesEJB.processRequest(Unknown Source)
at com.adobe.AdobeDocumentServicesEJB.rpData(Unknown Source)
Basis team restart GRC Java server, after restart GRC Java server also still Users are not able to generate Test Plans in GRC Production GRC process
control,Error: "The PDF was not generated correctly "
Can you please suggest what is the issue?
Hi Nagaraju,
PFB attached thread, details for related settings are given:-
http://scn.sap.com/thread/1536473
Regards,
Akhil Chopra
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Hi Nagaraju,
Kindly ask your basis team to follow the steps in SAP note 944221-Troubleshooting if problems occur in forms processing.
Kind Regards,
Saksham
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