cancel
Showing results for 
Search instead for 
Did you mean: 

GRC Process Control Issue, The PDF was not generated correctly "

Former Member
0 Kudos

Issue:

Users are not able to generate Test Plans in GRC Production process control.

Error: "The PDF was not generated correctly "

Business is unable to print in GRC Process Control.Please make sure Adobe Document Services

is running in YGP JAVA and also ADSUser active for this service to work.

We have raised Request to Basis team like above, Basis Team respond like below

Response 1:

test via VA with ADSUSER successfull changed user for ADS rfc and unlocked ADSUSER

test rfc ADS - successfull - 302 RC tested with reports from se38

FP_PDF_TEST_00

-     Version Information: 802.20090130041235.523

FP_CHECK_DESTINATION_SERVICE

   7.730 bytes transfer

FP_CHECK_HTTP_DATA_TRANSFER

     7.730 bytes transferred

But still Users are not able to generate Test Plans in GRC Production GRC process control,Error: "The PDF was not generated correctly "

Response 2:

- checked service

Visual Admin: Server => Services => Document Service COnfiguration;

- issue with authorization of ReaderRights

the pfx file does not exist in

/sapmnt/YGP/global/AdobeDocumentServices/TrustManagerService/trust/credentials

file 0008838.pfx from eroom uploaded to this location and added into YGP

The following services were restarted for the changes to take effect (see How to Restart a Service):

                   1.       Document Services Trust Manager Service

                   2.       PDF Manipulation Module

Full Message Text

Processing exception during a "UsageRights" operation.

Request start time: Wed Sep 26 20:38:35 CEST 2012

com.adobe.ProcessingException: com.adobe.ProcessingException: Could not retrieve a password

for credential: ReaderRights

Exception Stack Trace:

com.adobe.ProcessingException: com.adobe.ProcessingException: Could not retrieve a password

for credential: ReaderRights

at com.adobe.ads.request.ADSRequest.processOperations(Unknown Source)

at com.adobe.ads.request.ADSRequest.process(Unknown Source)

at com.adobe.AdobeDocumentServicesEJB.processRequest(Unknown Source)

at com.adobe.AdobeDocumentServicesEJB.rpData(Unknown Source)

Basis team restart GRC Java server, after restart GRC Java server also still Users are not able to generate Test Plans in GRC Production GRC process

control,Error: "The PDF was not generated correctly "

Can you please suggest what is the issue?

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi Nagaraju,

PFB attached thread, details for related settings are given:-

http://scn.sap.com/thread/1536473

Regards,

Akhil Chopra

Former Member
0 Kudos

Again I got response from Basis team liek blow.

hi Nagaraju,

the issue with ReaderRights still persist. It was escalated to 3rd level.

saksham
Advisor
Advisor
0 Kudos

Hi Nagaraju,

Kindly ask your basis team to follow the steps in SAP note 944221-Troubleshooting if problems occur in forms  processing.

Kind Regards,

Saksham