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Service desk configuration in SOLMAN 7.1

former_member209809
Active Participant
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Dear Experts,

I have configured service desk in SOLMAN 7.1 and now i am able to send and receive messages from satellite systems but i need to configure automatic Email notification whenever message is created and whenever its status has been changed.

I have used ZMIN (copy of SMIN) as a action profile.

Kindly guide me for same.

Thanks and Regards,

Sumit

Accepted Solutions (1)

Accepted Solutions (1)

former_member188058
Active Participant
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Hi Sumit,

Please refer to below link on how to proceed with automatic email configuration.

https://websmp102.sap-ag.de/~sapidb/011000358700001903822008E

Hope this helps.

Regards,

Imran

former_member209809
Active Participant
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Hi Imran,

Thanks for replying.document you have provided is for action type and transaction type SLFN but i am using ZMIN. thats why i am confused.

Former Member
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Hello Irman,

 

Please read document on page 49. You will find information what you are looking for (hopefully). If you have ZMIN transaction type you should configure ZMIN_STD action profile. In SPPFCADM tcode you specify appropriate person ('Define action profile and actions' button) for which ZMIN notification should be sent (Condition configuration button) for various status.

https://websmp108.sap-ag.de/~sapidb/011000358700000789962012E

BR,

SAPFan

Former Member
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Hi Sumit,

Plz go to the below location to get the guide..

https://websmp101.sap-ag.de/instguides

SAP Compoenents -> SAP Solution Manager -> 7.1 release -> Application incident management config/upgrade under additional document.

This contains all the info related to auto email notifications.

In the action profiles of SMIN also you will have 2 standard email notifications profiles.

Thanks,

Jagadish.

Answers (4)

Answers (4)

Miguel_Ariño
Advisor
Advisor
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Hello,

This document addresses your question:

http://scn.sap.com/docs/DOC-35291

Best regards,

Miguel Ariño

Former Member
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Hi All,

I need ITSM and Charm configuration doc or guide for Solman 7.1 SP12 patch.

In market place it is only till SP04 version.

In Solman 7.1 patch SP12 all steps are done through "IT Service Management".

Please share doc or suggest path of guide.

Former Member
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Could you please share the document for service desk configuration in Solution Manager 7.1

former_member209809
Active Participant
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Hi,

I have configured everything as per document and also i have configured SCOT.

i checked SCOT manually and its working but when i am creating new message then i am not getting any emails.

what might be issue?

any place where i can check logs for this?

Former Member
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Hello Sumit,

After you save the incident message go to crmd_order tcode, in find tab choose 'all' if you konw no of message put in TransactionNo. field. Next choose 'Actions' tab mark action  function and click on the yellow list icon you should see desirable actions logs.

 

If you are using CRM UI please check 'Scheduled Actions' block you will find logs about actions, status etc.

BR,

SAPFan

Former Member
0 Kudos

Hi Sumit,

For every action there will be a scheduled condition and start condition.

GO to SPPFCADM trasnaction -> CRMD_ORDER -> define conditions for action profiles.

Check for your transaction types what are all teh actions have been scheduled.

Moreover check whether the scheduled condition and start conditions are defined properly for the mail actions which needs to be triggered as per the status in the service message.

THanks,

Jagadish.