Glossary Search Issue

[Former Member]

Hi,

Whenever I login as Administrator in my uPerform server and clicking on Administration --> Server Administration --> Glossary I am getting the below error.

could not find stored procedure "ts_GetLanguages"

I think this is due to some configuration issues in my IIS 7 server as far as I have analysed. In my IIS Server error log. :\Vignette\Collaboration\WWW\uPerformWS\logs\ServerErrors.xml the same error I can see there.

Is there any concept of Active Directory here??

Product - SAP PAK 4.4

DB - SQL Server 2008 R2

Common Apache Solr

All installed on same server.

Please suggest.

Thanks and Regards,

Santanu

[Former Member]

Hi Santanu,

Try carrying out all the following steps in this order as these can resolve many issues:

1)#Stop Message Queuing service on the uPerform Web Application server.
2)#Stop RWD Monitoring service on the uPerform Web Application server.
3)#Stop WWW Publishing service on the uPerform Web Application server.
4)#Stop Vignette Collaboration service on the uPerform Web Application
server.
5)#Stop the Common Apache SOLR service on the uPerform Search server.
6)#Start Message Queuing service on the uPerform Web Application server.
7)#Start RWD Monitoring service on the uPerform Web Application server.
8)#Start WWW Publishing service on the uPerform Web Application server.
9)#Start the Common Apache SOLR service on the uPerform Search server.
10)#Open http://<servername>:8983 in Internet Explorer. You should see
the Welcome to SOLR screen once this is successful.
11)#Start Vignette Collaboration service on the uPerform Web Application
server.
12)#Enter http://<uPerformWebAppURL>:8080
13)#You should see a Vignette Collaboration Login screen (Do Not Login);
if not, enter the command in Step (12) a few times until you see it.
14)#All the services have been successfully restarted once you can see
the correct screens in Step (10) and (13).
15)#Now logon onto the uPerform website as an administrator (or yourself
if you have admin rights)
16)#Please let us know whether you can see the normal uPerform website?

Failing this, try the below suggestion

Try performing the following on the uPerform application server with a System Administrator account.

· Log into the uPerform website.

· Navigate to http://uperform website/uperformws/uperformws.asmx

· Scroll down and click "Get languages".

· Click Invoke.

Hope this helps,

Kind Regards,

Matthew

[Former Member]

Hi Matthew,

Thanks for the same. Have tried the steps suggested by you but the issue still persists.

When I am Navigating to http://uperform website/uperformws/uperformws.asmx 

· Scrolling down and clicking on "Get languages".

· Then Clicking on Invoke.

The page http://uPerform Website/uPerformWS/uPerformWS.asmx/GetLanguages

is not opening.  It throws a HTTP 500 Internal Error. Page Cannot be Displayed.

Thanks and Regards,

Santanu Kar Gupta

SAP-BASIS

+91-8017955956