Hi ,
We want to autoamte the Support Desk.
Currently One Person is needed to handle support desk.
- when a request mail comes to support , he(the person who handles support desk) has to create a support desk message, and set the status
-For each reply mail also , he has to update the support desk messge.
So we want to automize the support desk through portal.
-For creating a message, a webdynpro iView will be created.
_ For each user when he logs into the portal, he can view the messages pending with him, and he can act on it.
- For each such action , RFC's will be called to update the solution manager database.
But we are confused about..which workflow should be used? ABAP workflow or GP workflow? Which will perform better?
Can anybody help me to reach a decision?
thanks
Smitha
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