SolMan 7.1 SP5 - Service Desk/Incident Managament Organizations

[Former Member]

Hi,

We're starting to set up a Service Desk for one of our customers.

Are there any best practices or guidelines in terms of setting up the organizational structure in the case where there are two (or more) companies involved in the process? The 1st, 2nd and 3rd line are all doing their work in SolMan (no connection to 3rd party SD-software at the moment), but only 1st line are employees of the customer.

Br,

Magnus

[fernando_rocha1 · Accepted solution]

Hi Magnus,

Please follow the below guide in order to configure the support organizations:

http://www.service.sap.com/~sapidb/011000358700000409452011E

Best regards,

Fernando

[Former Member · Accepted solution]

Thank you, that was what I've been looking for. Is the documentation from "SolMan OLKT-page"?