[Need Help] Average Response Time different between SL solman and ST03n

[Former Member]

Hi Experts,

I'm confused about average response time in SL report solman and st03n.

In SL report solman average response time has been written 8000ms but when i have checked in st03n, the average response time for last month just 1700ms.

Just info: In last month, our server downtime for 3 days. This downtime related to reorg database.

My question is why SL report generated by solman is very different with st03n?

Which one can be trusted?

Thanks

Edy

[Former Member]

Hi Edy,

Could you paste the screenshots here? It will be make it easy to figure out.

Best regards,

Orkun Gedik

[Former Member]

Hi Orkun,

Sorry for late response:

Here you are:

From SL reports solman:

From ST03N (period 20 August 2012 - 26 Agustus 2012)

What do you think?

Give me some advice, please..

Thanks

Edy

[volker_borowski2]

May one is a total average and the other only for tasktype dialog ?

Volker

[Former Member]

No Volker,

Both are average response time.

What should i do to identify this issue?

rerun SL reports?

Thanks

Edy