Error while creating Customer Complaint Notification in QM01

[Former Member]

Hello All,

I have configured Customer Complaint notification type with Notification origin as Customer Complaint & Notification category as Quality Notification. While saving the notification, I have been getting the error message as Internal problem occurred during posting of central document flow with Message No: QM302.

I have checked the forum, I have not got the solution. Also checked in Service Portal. I have got a SAP Note.

https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=482333

But this note has been released by 2001. Also this note is applicable for 4.6 C version. Anyhow I checked the points mentioned with SE51 for the Program. Everything looks fine.

Still I am getting the error even though the given setting are there. I have no clue on this.

Please guide me on this.

[Former Member · Accepted solution]

I have not done any changes in configuration as well as in any data, but somehow now I could create Customer Complaint Notification with Sales details.

Thanks to both of you for your time.

[Former Member]

hi,

First check the document properly w.r.t Sales , all transactions are completed or not, because Q1 notification always with referrence to sales order or delivery, u need to chekc it properly sales transaction are completed or not.(If u assigned them with notification)

Regards

[Former Member]

What exactly should be checked??

Sales Order has been created & Outbound delivery has been created for that sales order.

[Former Member]

hi,

when u got to QM01 with Q1 type then initial screen ask u for sales order number or deliver order number with line item number enter it and process it, once u complete ur details check whether any QM order is pending for posting or not , if there is no order relevant to notification which is pending then save it.

Best to check sales as well as QN01 order if it is there.

regards

[Former Member]

I checked Sales Order & Delivery, it looks fine. As you told, I have not created any QM order. I assigned sales order & material. Then I tried to save it. But it doesn't.

[Former Member]

hi,

goto SE91 and check the details of error mssg.

Regards

[former_member207800]

To make sure.. did you assign any document like as sale order, delivery note or material document in notification?

If yes, does it exist correctly in SAP?

Regards, DoWook KIM

[Former Member]

Yes, you are right. I have assigned the sales order to that notification.

Now I tried without Sales order, it is getting created. But that sales order exists in system.