on 09-07-2012 10:13 AM
Hi all!!! i need the following:
Creating incident in IT-service mngmnt Solman, after som actions in Lotus.
So Lotus i acting as a Request system and Solman as Provider.
Never done this before and don't know from what i need to start.
can anyone help me?
Regards Dan
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Can you please provide some more info?
Process steps...
What has to be done in Lotus Notes before you use SolMan?
Mails received in Lotus Notes should be tickets in Solman?
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Hello,
SAP Netweaver is fully able to process incoming emails. You should have a look to the configuration of incoming messages in Tcode SCOT.
Maybe you will be able to trigger a new ITSM ticket when a message with pre-defined information (in object and body) are provided.
You can do whatever you want with ABAP.
I hope it will help.
Vincent
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