Solution Manager 7.1 Message Creation: Authorization

[Former Member]

Hi Guys

I'm unable to create a message via the workcenter (URL). I get the error message: "You are not authorized to create a message for the this System or Client"  . The user has the role SAP_SUPPDESK_CREATE assigned to him. He exists in Solution Manager. I get the same problem when selecting one of the managed systems.

Any ideas?

Thanks.

[Former Member]

Hello Mabuza,

Please check note 1968088 - Work Center: No authority for the IBase when creating incident

BR,

K.

[VJain]

Hi,

Please make sure the user has the following roles:

SAP_SUPPDESK_CREATE

SAP_SUPPCF_CREATE

SAP_SMWORK_BASIC

SAP_SMWORK_INCIDENT_MAN

Also check if CRM001 External System Identifier assigned in the Identification tab of BP(Business Partner).

ALso check if IBase is generated correctly or not.

Thanks

Regards,

Vikram Jain

[Former Member]

Hi

Thanks for replying. The roles were assigned, and the  Identification is defined correctly as well, and so is the IBase.

[VJain]

Hi,

Please implement note 1728064.

If you still having an issue can you try creating message from managed system using Help --> create support mesage just for testing.

Also what version of 7.1 are you on?

also check:

Business & Authorizations Role :

https://service.sap.com/~sapidb/011000358700000409432011E

　

Regards,

Vikram

Thanks