Afaria 7 - iOS Inventory xml files not correct?

[Former Member]

Dear,

In Afaria 7 we are experiencing some weird "errors". We can enroll new iOS devices and everything looks quite OK (Channels did run, apps get pushed via mdm), but in the device list the following fields are not filled in:

1. Client
2. Model (here is IPHONE3,1 filled in...)

The strange thing is that when I inspect the device that the inventory is correctly done. I see the IMEI, UDID, Serial Number, the correct iOS version. Also the Hardware inventory and Software inventory are showing the correct data...

In the Server Log Following Errors appear:

1. IMS0004: Inventory, Client Scan: An unrecognized client type was detected for client.
2. IMS0013: Inventory, Client Scan: Error retrieving client info (Client xxx not found)
3. IMS0013: Inventory, Client Scan: Error retrieving client info

On http://frontline.sybase.com I do not find any KB describing these Errors, the only one i find is KB7807, but this one is about IMS0011 and IMS0004 errors. And the IMS0011 errors are not appearing in our system so I guess this is not the same problem.

In the following folder (<ServerInstallPath>\Data\Channel\Content\InventoryManagerChannel\Inbox) I find the following (bad) file in folder XMLError:

<?xml version="1.0" encoding="utf-8"?>

<InventoryInfo>

    <Device>

        <ClientCategory>-8</ClientCategory>

        <DeviceOS>iOS</DeviceOS>

        <AssignedID>id filled in</AssignedID>

        <iosUDID>same as AssignedID</iosUDID>

        <ClassRestrictions>Afaria</ClassRestrictions>

        <MissingTagDeletesData>y</MissingTagDeletesData>

        <iosJailbroken>0</iosJailbroken>

        <iosAfariaInstalled>1</iosAfariaInstalled>

        <iosAfariaVersion>6.60.5621.0</iosAfariaVersion>

        <iosLastClientConnect>9-5-2012 3:21:47 PM</iosLastClientConnect>

        <iosSyncPolicyDesc>Use Default Policy</iosSyncPolicyDesc>

        <iosLastConnect>9/5/2012 2:53:09 PM</iosLastConnect>

        <iosLastSMSSent>9/5/2012 12:52:30 PM</iosLastSMSSent>

        <iosMDM>1</iosMDM>

    </Device>

</InventoryInfo>

Anybody also has received this errors during the configuration and knows how to solve this or where I need to look?

Some details:

• Version: Afaria 7 SP1 Hotfix4
• Database: Microsoft SQL Server R2

Thanks in Advance!

Kind Regards,

Robin

[former_member10452]

Hi Robin,

You need to apply Afaria 7 Service Pack 01 Hot Fix 7 to resolve this issue.

You can find more information related to this issue @ http://frontline.sybase.com/support/resolutionDetails.aspx?KBID=8371

Regards,

Abhishek Joshi

[Former Member]

hi robin,

I'm a newbie to afaria. I want to know how to get serial number of ios device using afaria?

any help is appreciated. Thanks

[Former Member]

Hi,

Please select the device from afaria console and view the hardware inventory

[Former Member]

hi chetan,

  i want to get the DeviceInfo like serial number, store number and i need to use API Services for that. I couldnt get much info from developers guide. Can you direct me to the right document or some sample code if you have

Thanks

[Former Member]

Hi,

I believe there is  already discussion threat for  this topic.

Please find the below link for the same.

http://scn.sap.com/docs/DOC-46734

http://scn.sap.com/thread/3340190