create service desk message from custom application

[richard_pietsch]

Hi there,

I am creating a webdynpro application from which I would like to create a simple service desk message when a button is pressed (some kind of notification for support staff). Relevant information such as transaction type, ibase, component, message creator, message text are pre-processed.

I already checked the coding in webdynpro application ags_work_incident_create_app and transaction NOTIF_CREATE... which is quite complex.. 
So, is there an easier way to create a service desk message without having the whole processing as in ags_work_incident_create_app?

Thanks,

RP

[Former Member · Accepted solution]

hi,

try out to get hint from here

http://scn.sap.com/thread/209701

better post in crm forum you may get more suggestion

Thanks

Jansi

[richard_pietsch · Accepted solution]

I use BAPI_NOTIFICATION_CREATE which is working perfectly for my requirements