on 08-23-2012 3:20 PM
Dear all,
I already configured ERMS to create an incident in Solution Manger 7.1 in the ITSM scenario, if an email was sent to a specified address.
The only problem I'm facing now, is to link or copy the attachments of the email to the service request.
If I'm sending an email with one or more attachments, only the text of the email is copied to the service request.
Does anyone know if it's possible to copy or link the attachements to the incident and where I have to take a look?
If you need more information on this in order to give an advice, please ask me 🙂
Thank you & Regards,
Andreas
Any lucky?
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Hi Andreas
I am trying to implement inbound email processing , ie an incident get generated when a email is sent to certain email address with SAP ITSM on Solman 7.1 SP5. Would you be able to guide me to some documentation or steps which you followed?
Thanks
Poornima
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Hi Andreas,
I have once implemented an inbound processing from E-Mails to Incidents with Attachments, so it is possible. I had some problems with screenshots in HTML mails but the processing of normal attachments in the mail was possible.
Now I dont know the coding of the used code in ERMS, but u can see what class is used when u search in the SPRO and then try to debug why the attachment is not processed.
If the SAP coding does support that, you have to copy the class and enhance it with coding like in this example:
Hope this helpes somehow.
Regards
Ali
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Hi Andreas,
with the risk of being called a "Hijacker"... Do you have any documentation regarding ERMS integration in SM 7.1 and ITSM?
Br,
Magnus
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Hi Magnus,
I don't have any documentation about this, but SAP-Note 882653 helped me getting started. I shows some of the configurations you need to setup the e-mail scenario.
Btw: Upgrading to SolMan 7.1 SP6 helped me with my question, because the original email is now linked to the incident / service request. This should also be working with SP4 but it seems there was a bug somewhere...
Regards,
Andreas
Here you can found the step-by-step
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