Hi Experts
We are having issues with a manual pricing condition which is a header condition. In some circumstances, quite often when an order is partially delivered, the manual pricing condition at header level starts off with the Condition Origin C (Manually entered) but then something happens and the origin changes to E (item total).
In config, the condition is Manual, Header & flagged as a group condition.
E.g. Order A - header condition value & condition amount = £500, condition class = A (discount or surcharge), Calc type = B (Fixed Amount), Condition Control = C (changed manually), Condition Origin = C (Manually entered)
At line item level £500 is set as the Amount & the condition value is proportioned, condition class = A (discount or surchage), Calc type = B (Fixed Amount), Condition Control = C (Changed Manually), Condition Origin = D (Header condition)
Partial Delivery carried out or a change to the order is carried out :
Header Condition value = £500, condition amount = £0.00, condition class = A (discount or surcharge), Calc Type = B (Fixed Amount), Condition Control = E (Condition value and basis fixed), Condition Origin = E (Item total)
At line item level, the proportioned amount is now the condition amount and condition value. Condition class = A (discount or surcharge), Calc Type = B (Fixed amount), Condition Control = E (Condition value and basis fixed), Condition origin = G (Original header condition)
I would like to understand why this is happening - can anybody help / point me in the right direction ? Could a user exit be doing this ?
Regards
Clare
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