Positive Call Closure Survey in SM 7.1 SP6

[Former Member]

Hello experts!

How to adjust Positive Call Closure Survey in SMIN of SM 7.1 SP6?

IT Service Management News with SP5:

[javiereduardo_vegatorres]

Hi guys, have you found the way to configure this survey functionality?. I'm facing the same problem, I've activated for ZMIN the action ZMIN_STD_SEND_SURVEY but when a user confirms a ticket no mail is sent back in order to fill the survey.

Is there any way to trace the actions executed by the system?. I'm checking at Scheduled Actions, but the ticket does not execute this action when gets confirmation status.

[Former Member]

Hello Javier,

I open new discussion about this configuration, may be it's help you.

If you had any idea to config survey you can post in scn

BR Bakhtiyar Jaikbayev

[Former Member]

I didn't find this functional in SM 7.1 SP6.

[Former Member]

hi,

Please follow the activity mentioned here

Call Positive Call Closure Questionnaire - SAP Documentation

Thanks

Jansi

[Former Member]

This functionality is only SAP support message in the SAP Support Portal?

I didn't find this assignmdetnt block in SMIN incident?

How to add this functionality in SMIN?

[Former Member]

I activated action SMIN_STD_SEND_SURVEY. Somebody used this action in SMIN?

[Former Member]

Hello, Dmitry

Have you got some documentation to configuration survey forms in SAP Solution Manager 7.1 ?

Could you please share

BR Bakhtiyar Jaikbayev