Closure date of incidents in SAP Incident Management 7.1

[Former Member]

Hello,

We are using SAP Incident Management 7.1

Here we get all incident dates like IRT(Initial response time) and MPT(Maximum Response time) based on the SLA's defined in the system

But the output of incident management does not include the closure date of incidents once confirmed.

Right now we are unable to track the number of calls closed in a specific time period.

Is there any way to get the incident closure date through standard means in incident management?

Alternately, we are also ok if there is some internal table in solution manager which gives us the closure date.

Kindly help.

Regards,

Bhushan

[Former Member · Accepted solution]

Hi Bhushan,

i think the fastest way is the field CHANGED_AT in table CRMD_ORDERADM_H.

Since the incident is closed, the last change is also the close time.

Regards,

Christoph

[Former Member · Accepted solution]

Hi Christoph,

Thanks for the correct answer.

Can you also guide on the other tables which could provide all details which appear in the output on the portal like:

Business Partner

Processor

Status

Regards,

Bhushan

[Former Member · Accepted solution]

Hi Bhushan,

these data are not as easy to read, i recommend to use function module CRM_ORDER_READ_OW to get it.

You might take a look in class CL_AI_SDK_SP_ORDER_OW, method CONSTRUCTOR to get an idea of how to use it.

Regards,

Christoph