Mail Sending not Working for some Actions

[Former Member]

Hi experts, I'd like to ask a question to you:

I'm trying to test the sending of emails for some kinds of actions like Document Task Reminder and Document Milestone Reminder but no success so far.

The only email that is being sent by Sourcing 7.0 is that a user was added as a collaborator in a Master Agreement.

I've checked the settings in Mail Configurations and those Mail types are set to Send (Internal and External).

Any clues on what may be wrong?

Thanks.

[Former Member · Accepted solution]

Guys, just solved this.

I saw a post from Anita Posseldt where she included the host name in the Cluster Members in the Cluster Configuration tab. As soon I did that inclusion, that mails were sent to the users.

Thanks!

[Former Member]

Hi Roberto,

there is no single switch which turns on mail notifications for all business documents.

The reminder has to be set for each business document type individually e.g. for project schedules it has to be done on the project type level.

Hope this helps,

Thanks,

Armin

[Former Member]

Hello Armin,

I'm trying to activate those notifications on a Master Agreement Type:

On the master agreement type I've enable all the notifications that are available there:

Renewal Review Reminder: Alerts and E-mail Notification

Retention Reminder: Alerts and E-mail Notification

Savings Metric Over Budget Alerts: Alerts and E-mail Notification

Savings Metric Over Expected Alerts:Alerts and E-mail Notification

Performance Metric Alerts: Alerts and E-mail Notification

Agreement Limit Alerts:Alerts and E-mail Notification

Agreement Minimum Alerts:Alerts and E-mail Notification

Agreement Rebate Alerts:Alerts and E-mail Notification

Agreement Penalty Alerts:Alerts and E-mail Notification

Line Item Limit Alerts:Alerts and E-mail Notification

Line Item Minimum Alerts: Alerts and E-mail Notification

Line Item Rebate Alerts:Alerts and E-mail Notification

Line Item Penalty Alerts:Alerts and E-mail Notification

Is there any other place that I have to activate the notifications?

Thanks,

[Former Member]

Have you set email to "E-mail enabled" on the System Information level. Has this been done on:

System Administration (Tab) --> System Information --> Daemons

[Former Member]

Hi Armin.

Yes, the flag is enabled.

On the daemons tab, I've only disabled the Optimizer Daemon as we don't have this feature installed in our environment.

The strange thing is, that some emails are being sent (Passwords, Users added as collaborators) and some aren't.

Any more clues?

Thanks!

[Former Member]

Hi Roberto,

the only places where email notification is enabled are these places:

- Mail configuration

- MA Type

- System information --> Daemon --> Email enabled

Another idea would be to check if the messages are actually being processed through Administrative Reports (NOTE: you need to be logged in as enterprise for that).

Please let me know if that helps,

Thanks,

Armin

PS: Don't forget to mark the question as answered (if it is actually answered)

[Former Member]

Hi Armin,

In our project we are facing an issue where mails are not being receipt by the persons to whom they are sent. There is nothing in the queued messages and all the mails are in the pocessedd messages.

Can you give me an idea where to check the issue, nothing in log files also.

Thanks,

Ankur Goyal

[Former Member]

Have you checked if the flag is enabled ? Are the mails maybe in the SPAM folder ?

Thanks,

Armin

[Former Member]

Ankur, we had a similar problem here.

The messages were processed by the server but the recipients didn't receive them.

It was a firewall rule that was not allowing the mails to be sent.

[Former Member]

Hi Robert,

Thanks for your reply, i want to add that we are having the below message triggering into our system in log files:-

The system.master_timezone property must be reset to be the same as the app server timezone (GMT), and the app server must then be restarted.

Before the above issue our emails were sent correctly, so i think no issue with the firewall setting.

Can you please help us now to resolve this issue.

Thanks,

Ankur Goyal

[Former Member]

Hi Armin,

I have checked the flag for the emails and its checked. There are no emails in the spam folder aslo.

What can be done to check this issue??

Thanks,

Ankur Goyal

[Former Member]

Hi Armin,

I have checked the flag for the emails and its checked. There are no emails in the spam folder aslo.

What can be done to check this issue??

Thanks,

Ankur Goyal