Return & Repair Process

[Former Member]

Hi,

I am sorry, if it not correct forum for asking Customer Service Related Questions.

I am working on Return and Repair Process, In which i have done

1) Created Notification - IW51

2) Created Warranty Repair Order (Chargable) - IW31-VA02

3) Return Delivery for Main Material - VRRE

Now we are giving Operation of 2 days (Service), During repair main material will also require replacement of some Parts.

How do we Create invoice for the parts, because with DP90, only Service items are comming and there will be Service invoice & which contain service tax only.

Thanks

Sudip Sinha

[Former Member]

I just want to correct my Logic, Since the machine is uder warranty and it has came for repair in plant, so we are not selling the parts to customer at all, rather we are replacing the damaged spare parts.So, only cost of the material needs to be booked and whatever services provided to customer for the material.Which we can get it in RRB (DP90) and bill to customer with service invoice.

Am i correct???

Sudip Sinha