Return order

[Former Member]

Dear sd gurus good mng

             i have one confusion about returns , return sales order can be created with reference to sales order and with reference billing document

but confusion is where we create return order WRT order And where we create Return order WRT Billing  

Thank you so much

[Lakshmipathi · Accepted solution]

Return order should always be created in reference to billing document.

G. Lakshmipathi

[Former Member]

Hi Venu,

First let us see when we create return order.

      Customer may be not satified with the deliveried goods or the deliverable is not what exactly customer want. In these case, customer want to initiate the return process. and we as a company return back the order and pay the money back.

So in the above scenario what we understand is we return pay to the customer what exactly we taken, so in return order the price should be the same in invoice which we created. for this reason we always ( depends on business requirement also) create return order with reference to invoice so the same amount in invoice will be copped to return order.( with the help of copy control setting in VTAF)

If you want further clarification, please let me know.

Regards,

Rao.

[former_member216765]

Hi,

You can create RE WRT from OR or F2, but it is advised that you should create it with reference to F2, reason being it is not necessary that sales order quantity will always be equals to invoiced quantity. For eg. SO created for 100 Nos, Delivery & PGI created for 80 Nos and Invoiced is also done for 80 Nos, then you should create Returns for 80 Nos and not for 100 Nos.

Where as if the sales order quantity is always equals to invoice and there is no changes in the pricing condition then can create RE WRT OR. 

[Former Member]

Any comments plz

[Former Member]

Dear Venugopala Reddy,

There is no such specific scenarios, where we can create wrt Order and wrt Invoice, but it is always advised to create wrt Invoice. The reasons behind that are :

1. Sales Order can have multiple deliveries thus multiple Invoices. So which stock exactly had a defect will  be difficult to refer in future. So we create RTO wrt specific Invoice.

2. One SO can have multiple delivery thus multiple Invoice. By practice we enter the Batch in the Delivery. If the material is Batch managed then reference to the Batch is necessary, so wrt Invoice for RTO is advised.

3. SO can have Being processed / not fully referenced status so we might get confused as to which stock exactly had the issue.

4. If we are practicing changing the Basic Price in the Invoice then creating RTO wrt SO will copy the wrong price.

5. Most of the cases SO is for internal reference which we do not share with External partner but Invoice we share with our External partners, so for authentic communication also we prefer to create wrt Invoice.

Lastly I can say if none of these features are there in our Order fulfillment then we can create wrt SO.

Regards,

Deb