Starting Startup Agent sapstartsrv Failed

[Former Member]

Hi,

We were amid EHP5 upgrade for ERP in the downtime phase. While restarting the instance the SAP didnt restart and following
message was prompted on execution startsap r3, sapstartsrv service is getting timeout.

I had checked through SDN for a similar error and the person had addded SAPSYSTEM parameter in start profile. I have both the start and
instance profile having the parameter. I was initially at Kernel Rel720 SP46 when I received the error. I have upgraded the kernel to Rel720
SP201 now.

Also that no log is being updated in /DVEBMGS00/work folder as the
instance is not getting started.

********************

PGERPDEV:pedadm 149> startsap r3
Checking PED Database
Database is running
-------------------------------------------
Starting Startup Agent sapstartsrv
FAIL: Timeout
Startup of Instance Service failed
See /home/pedadm/startsap_DVEBMGS00.log for details

************************

startsap_DVEBMGS00.log

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Trace of system startup/check of SAP System PED on Fri Aug 10 16:47:09 IST 2012

Called command: /usr/sap/PED/SYS/exe/run/startsap start

-------------------------------------------
16:47:10
Starting Startup Agent sapstartsrv

-------------------------------------------
16:49:11
Startup of Instance Service failed

-------------------------------------------
16:49:11
See /home/pedadm/startsap_DVEBMGS00.log for details

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Please advice.

Regards,
Vishal

[former_member185239]

Hi Vishal,

Kill all the process of sap if running. Then run the below command

sapcpe pf=<give the instance profile>

Or

Copy paste the kernel from kernel to /usr/sap/SID>/DVEBMGS<instnceid>/exe directory.

Then start the system.

With Regards

Ashutosh Chaturvedi

[abhijeet_singh2]

HI Vishal,

Has there been cloning done on the system ie new App server been set up, then please follow the solution of  Amit padmawar.

Else please share the start profile of your PED system.

Thanks
Abhijeet

[Former Member]

Just for reference if you are experiencing these problems under UNIX sap note1762827 describes the SAPSYSTEM parameter mentioned in Ratnajit's mail above.

service.sap.com/sap/support/notes/1762827

[former_member189725]

you check if any sapstartsrv process is running for any instance.

# ps -ef |grep sapstartsrv

Kill them if running for any instance (kill -9 <pid>)

Caution : Do not kill the one running from location /usr/sap/hostctrl/exe (this is the one for hostagent)

Then try to restart the application manually or let the upgrade program start it up on retry.

Regards

Ratnajit

[Former Member]

Vishal please check this thread where we have posted a solution for similar issue.

http://scn.sap.com/thread/3187451

It has all the details.

In short you can execute sapcpe pf=<path to your instance profile>

make sure instance and all processes are down.

Regards

Amit Padmawar

[Former Member]

you are trying to start daa with daaadm account or sidadm?

regards,

Meenakshi