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Complaint Center

Former Member

‎08-10-2012 6:03 AM

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Although our company is using CRM to maintain the complaint center, I would like to know what the de facto standard is to lodge comlpaints in the SAP System for those customers using SAP Utilities. I have been informed that ISU CIC is the way to go. Is that really true?

1 REPLY 1

Former Member

‎08-10-2012 9:51 AM

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Hi,

For having Complaint management functionality you have to use SAP CRM IC, as SAP ISU CIC does not provide that functionality.

Regards,

Riyas.