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Error while opening document

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Hello experts,

I actually have a problem with the viewing of a document in SAP.

I get the following error message:

Error while opening document

The document is stored as a template on our content server.

We call the document via SAP Casemangement.

With our old infrastructure (Citrix Windows Server 2003 and Office 2003) everythings works fine.

Now we have Citrix Windows Server 2008 R2 (64bit) and Office 2010 (32bit).

Did anybody have the same problem? Is there anything I can try to fix the problem?

Best regards,

Andi

Accepted Solutions (0)

Answers (1)

Answers (1)

jude_bradley
Active Contributor
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Hello Andi,

When this error pops up, double-click on it to bring up the performance assistant.

Please paste either the complete contents of this, or paste a screenshot of the performance

assistant popup

Kind Regards,

Jude

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Hello Jude,

here as you requested:

Best regards,

Andi

jude_bradley
Active Contributor
0 Kudos

Hello Andi,

Can you raise a message in BC-FES-OFFI?

Run an office integration trace and automation trace from the notes below:

http://service.sap.com/sap/support/notes/190981

and

http://service.sap.com/sap/support/notes/158985

and upload them to the message.

Best Regards,