SAP OSS Support Process Details?

[Former Member]

Hi Everybody,

can someone please give me a hint where I can find some general information about the general  SAP OSS Support Process?

For example:

• Process Flow Charts
• Books
• Help.sap link

Regards and thx

Abosi

[Former Member]

Hello Abosi,

For Books, you can find info on the following link:

http://www.sap-press.com/products/SAP-Solution-Manager-%283rd-Edition%29.html

For Help Sap Link, I found this AIM info that could be help for you.

RGDS

JB