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BAPI or function module to change the user status of incidence in solman.

Former Member
0 Kudos

Hi All,

I need to change the user status of the incidence in solution manager.

Is there any BAPI of function module available for this.

I have allready tried "CRM_ORDER_MAINTAIN". I could not understand, how I will have to input the status data for the change.

Regards

Piyush R. S.

Accepted Solutions (0)

Answers (1)

Answers (1)

mich_vollmer
Contributor
0 Kudos

Hi,

please try badi CRM_ORDER_STATUS,

best regards,

Michael

Former Member
0 Kudos

Hi Michael,

What I understand from the documentation of the BADI is, we can use this BADI for taking some actions before changing the status or after changing the status.

There is no provision to change the status of the incidence in the BADI.

Please revert if I am wrong and please provide some more detailes if this BADI is still useful.

Thanks and Regards.

Piyush R. S.

mich_vollmer
Contributor
0 Kudos

Hi Piyush,

then I understood you wrong. What do you mean, you want to change the status in Incident?

Not a new status in the customizing, right? Can you explain the use ca more in detail?

Best regards,

Michael

Former Member
0 Kudos

Hi Michael,

I wanted to change the ststus of the allready created incidence.

Any ways I found the solution.

we will have to use the function modules CRM_ORDER_MAINTAIN and CRM_ORDER_SAVE to change the status.

Thanks and Regards.

Piyush R. S.