SOLMAN_WORKCENTER: mandatory field customizing

[Former Member]

Hello!

We would like to make multilevel categorisation mandatory, when the key users create the messages via SOLMAN_WORKCENTER.

Also the creation of messages via CRM UI should be processed in the same way.

Questions:

1) How to make multilevel categorisation mandatory for SOLMAN_WORKCENTER within SOLMAN 7.1 SP5?

2) The key user must choose at least one of category items at least from level 1

The workaround with the admin mode of Workcenter (sap-config-mode=X) is not really helpful for us, because there is no check logic behind it.

I think that we need the enhancement for the web dynpro AGS_WORK_INCIDENT_CREATE_APP.

Has some one documentation regarding the steps within SE80 for this customizing?

[Former Member]

Hi Alex,

Please follow atatched screen shot  for category mandatory filed set.

for Configuration Multilevel Categorization (ITSM) guide check below link.

https://websmp207.sap-ag.de/~sapidb/011000358700000514562011E.PDF

Rg,

Karthik

[Former Member]

Hello Karthik,

many thanks!

But first of all I need to set mandatory multilevel categorization within SOLMAN_WORKCENTER

(web dynpro AGS_WORK_INCIDENT_CREATE_APP).

Do you also have a solution for that?

[Former Member]

hi,

we use below kind do to customizing in sm 7.0 ehp1 workcenter, please try

Open your workcenter url with the paramter sap-config-mode=X, right click on the field or tab which you want to hide or customize, it gives the option either as personlize or settings and configuration or user settings.

Thanks

Jansi

[Former Member]

Hello Jansi,

many thanks!

I know this workaround.

Unfortunately there is no check logic behind this.

The users can leave the fields of categorization empty.

What we need is a check and error message when the categorization fields are empty.

Any other ideas?

[former_member211280]

Hi Alex.

There many ways to do that.

Check those notes:

1563769    Check of mandatory field Prospect not correctly carried out

1353553    Opportunity: Behavior of mandatory fields in Web UI

1446670    Prevent Save in Web UI when mandatory fields are not filled

1476562    Preventing saving data on Web UI when mandatory fields empty

1448346    Prevent Save in Web UI when mandatory fields are not filled

1439850    Prevent Save in Web UI if mandatory fields are not filled

1434374    Prevent Save in Web UI when mandatory fields are not filled

Basically there's 3 interresting ways:

1. Developing with BOL, that can validate a field as you need. Is very hard to do this, but is the most flexible way.

2. There's a customizing in Solman (after SPS05) that you can activate a BADI and tell to the system which fields must to be mandatory in one specific status. (Is more easly than option 1)

3. The most easy... customize one table to cancel the SAVE procedure if there's is a ErrorFlag in the Document (this means, when you have a Error message displayed).

add an entry to table SMOFPARSFA:

-  Key: CRMORDER

-  Parameter Name: NO_SAVE_MAND_FIELDS

-  Parameter Value:X

I hope this can solve your problem.

There's another ways like use

ORDER_SAVE BAPI, ....

RK, Issac Ohasi