on 08-03-2012 12:47 AM
Dear,
I don't know where I can ask this question. I have following problem. Today all over sudden AS ABAP WP Table is empty. So I cannot logon with SAP system. Please see screenshot(attached file).
Can you please help me? I don't know how I can fix it. Thank you so much for your time
Best regards,
David.
Hi David,
This happens generally after kernel upgrade..have you performed kernel upgrade ?
When you select process list from the console , DISPATCHER should have got status of "info queue unailavable"
May be sapstartsrv from kernel directory is not in sync sapstartsrv in c://windows/system32
If the above symptons are applicable do as follows....
Copy sapstartsrv.exe from your kernel directory .... /usr/sap/SID/SYS/exe/run/....
Open to c://windows/system32--- find sapstartsrv.exe and overwrite the same with the copied file from kernel directory...
It seems to be PRD system , plan for stop and start of sap system , during this process go to services.msc and restart all SAP services... Ideally doing this steps should resolve the issue..
thanks,
rahul..
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Hi Rahul,
Actually, I did not update anything as I can remember. I found another problem when I was checking MMC console. Please see following screenshot. I will follow your instruction as you have mentioned in your mail. If you have any other suggestion, please do not forget to inform me. I am now in trouble. I hope I will be able to fix it by your help.
thanks in advance
Regards,
David.
In the SAP MMC , just right click the dispatcher , show developer trace . Copy the contents and paste here. Then go through the trace and figure out the path where the SAP is installed.
Once you determine the path , then go to
Drive :\usr\sap\<SID>\DVE*\work.
Paste the contents of the file dev_disp and dev_w0.
Then we can figure out the cause of the issue.
Regards
Ratnajit
Hi,
I cannot follow your following part
"In the SAP MMC , just right click the dispatcher , show developer trace . Copy the contents and paste here. Then go through the trace and figure out the path where the SAP is installed."
I cannot find dispatcher in SAP MMC. Can you please send me little screenshot?
Thank you in advance
Best regards,
David.
I know where is SAP installed but I cannot find SID folder. I was able to find \\usr\sap\(different content)
From the screens you shared it is understood dispatcher is stopped...Please do as follows..
1) login as prdadm to OS level and try to start sap system--
2) Open services and start Oracle and SAP services
3) Open SAP MMC and start SAP services..If dispatcher is in stopped status... follow step 4..
4) Start - run , type cmd --> open cmd prompt and run command ---> R3trans -d
0000 is ok ,
0012 is error...
When your run R3trans -d this will create a file called trans.log in the same path where you run command R3trans -d , Open trans.log and copy paste the error lines...this will help in try to understand the why dispatcher is stoppped..
Thank you for your instruction. I am going to follow now your instruction. I will report you later. I am continue trying to solve this problem yesterday and I could not sleep last night because of this problem.
Do you have any opportunity to check my computer from remote distance by Team-Viewer?
Best regards,
David.
Sorry Ratnjit, I cannot follow first of part of your answer. My problem is disp+work.exe stopped
Can you please give me more clear instruction. I am FICO person and i don't much experience with it. I am busy with this problem since yesterday.
I know you are trying to help me
I am sorry that I was not able to follow your instruction
Best regards,
David.
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