SRM Error : Shopping cart total value exceeded approver limit

[Former Member]

Hi All,

I am getting the following error msg 'Shopping cart total value exceeded approver limit' in SRM while ordering and approving the shopping cart.

But the approval limit that is maintained is not exceeded and everything looks fine.

Suddenly we are getting the error msg in the system.

Could anyone pls suggest on this ....

Rgds

Siva

[Former Member · Accepted solution]

Hello Siva,

Could you please advise if you were having this issue earlier? There could be possibility that you have perform re-organization of the department and the user who is creating cart may be reporting to other manager earlier and now moved into new manager who have more approver authority.

If that is the case please verify Organization ID under which requester who is creating Shopping cart belongs to and see what is Managed by Relationship maintained. If you have couple of Managed by Relationship for that organization ID then workflow pick up the older person.

Thank you

Ritesh

[Former Member · Accepted solution]

Hi Ritesh,

Earlier we dont have this issue.....and also i have checked for the org ID for the user and it is not changed. we have only one org ID to which the user belongs.....

This issue has been coming for many users.and we are not able to track from where it comes...

[Former Member · Accepted solution]

Where else you are maintaining the limitsapart from SU01 any Z table like that or in ECC , which scenario are you in ??

[Former Member · Accepted solution]

HI Sudhir,

We have customised tables for maintaining the approvers and value and based on this the approver is picked up...... we are into SRM 5.0 classic ...

till yesterday it was working fine and suddenly this error pops up.....

please advise...

[Former Member · Accepted solution]

just cross check in SRM once ---check the limits if any mainatained in SU01 in SRM for reported userid in  Personalisation tab -- approving limits if nothing is there then check what is given in the same in ECC SU01 for the same id jsut check once.

[Former Member]

you are calculating with taxes or without taxes? is value is including Taxes in total amount of PO?

[Former Member]

Hi Sudhir,

We are calculating without tax only......and the shopping cart is not beyond the approval limit that has been maintained.

[Former Member]

This is happening for all the shopping carts or is only specific to 1 user? is this the case that 1 particular user is not able to order and approve the carts??