Apply in-house credit to a fresh sales order

[Former Member]

Dear All,

Our customer has a business process wherein as soon as an order is created, cash is paid through various payment modes. Now, if the customer cancels a line item, the amount is not immediately refunded back to the customer until and unless customer asks for a refund. It is automatically stored as an in-house credit.

We have to achieve this in SD as the customer while giving a new order can use the existing in-house credit to be applied into the order.  Can anybody suggest how to go about with this scenario?

Thanks and Regards,

Adithya

[jignesh_mehta3]

Hello,

This is very much possible in SAP Standard setting for Credit Management.

Say you have created Sales Order for the Customer - A for Rs. 1,00,000 & he has paid Rs. 1,00,000.

Now subsequently some of the Sales Order Line Items are cancelled & the net Order Value is Rs. 50,000.

This means that Rs. 50,000 will be available Customer Credit Limit & the same will be available for the next Sales Order you create.

Thanks,

Jignesh Mehta

[Former Member]

Dear Jignesh

You are right and what exactly I also require is that the remaining 50000 which is available as in-house credit should be utilized as a payment by the customer for the next order.

Thanks and Regards

Adithya

[former_member212699]

Hi aditya !

can u  explain in detail.If u r problem related to sales order, so  cancel the document by reprocess the customer can get on what he paid.2) activate your credit at dlv level so that it takes oldernin house credit  for new order.

[Former Member]

Hi Adithya,

Looks like pure requirement related to Activation of Credit Management.

I will request you to go through SAP Documentation or Sales and Distribution book written by " Glynn C. Williams ".

Try to implement the Credit Management and let us know if you are facing any issue.

Regards,

Mahendra Jani.

[Former Member]

Hi Dear,

Activate Credit Management on your sales area and sale document type.

look the OSS 18613

https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=18613

Regards,