we work at a pharmaceutical company and we want to make scenario of return to our expired product from customer in specified percent from the sold order (not any amount) so can you tell me how to do this.
You can breakup your requirement like as follows:-
1. Design the material expiry date procedure- How & what basis a sold material is treated as expired?
you can use batch management topic here to capture the production date of the material.
eg: Expiry date generally prints on package of material. You need to record this in the system.
2. Maintain the allowed % for return of expired products.
You may need to create Ztable & store this information.
eg: Sales Org - Customer - Material - Qtty Sold - % allowed for return
3. Write the piece of coding in return order creation program or develop routine in copy controls from Invoice - Return order (if invoice reference is mandatory to create return order).
i think you may have to go for enhancement for this requirement. As per standard Business there is no restrictions for return. if product is defective customer can return even entire qty.
Can you please brief by giving an example as your current post is not clear to me. I am not sure about others whether they understood your requirement.
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