SAP GUI 7.2 upgrade issue with hardcopy prints

[Former Member]

We are having other problems with 7.2 GUI for some users.  When some users are trying to make Hardcopy prints of SAP screens, the hardcopy print is successfully printed however a "remnant" of the previous screen (in this case the pull down menu to select "hardcopy print" from) remains on the printed image.  It appears to be a screen refresh issue...where the menu path is not cleared fast enough before the screen print image is captured.  In the worst case scenario, some people have as much as 2 inches long by 1 inch wide of the data obscured and others have 2 inches long by 1 character width of data obscured.   We have ensured there is enough memory on these PC's.   Any ideas?

[jude_bradley]

Hello Jacquelyn

This a known issue and the only workaround is given in the attached note below:

You must use CTRL + P

http://service.sap.com/sap/support/notes/627753

Regards,

Jude