Returns are not allowed for payments to cash desks of cash journal

[Former Member]

Dear Experts,

I am encountering the below message while processing return Payment Lots.

Returns are not allowed for payments to cash desks of cash journal

Message no. >2687

Diagnosis

You want to post a return for a payment document which was generated due to a posting in the cash journal (using a payment lot). This is not allowed, because the cash desk closing already took place for the cash desk to which the payment was posted. You can no longer adjust the balance of the cash desk.

Procedure

Reset the clearing manually, and then pay out the amount.

Could you please help on the above...

Thanks in Advance..

Thanks & Regards

Rajashekhar

[Former Member]

You can implement the following: Note 1459852 - RLS: Payment document from cash journal cannot be returned

If you enter manual returns with payment documents that originate from closed cash desks, when you enter these payment documents manually, the system issues the error message "Returns for cash journal payments are not allowed".

However, in returns mode ("Type of posting") "2" (new receivable derived from payment) or "3" (New receivables, according to explicit entry) returns can still be created for these payment documents. In this case, the display should be updated with the document data. The error message is no longer displayed with this mode.

regards,
K

[Former Member]

For Cheque payments look at and follow this note: Note 1631779 - FPCJ/FPCD and RLS FP09: Return of a cash desk CHQ payment

I hope you found these responses helpful.

regards,
K