Status update in Service desk

[Former Member]

Hi all,

We have a requirement in solution manager service desk. There are different statuses in service desk like "in process","sent to sap","confirmed" for issue processing.Client requires that the confirmed status has to be restricted for few user ids ,means that few users should not be able to change the message status to confirmed.

Please let me know how this can be done.I have already tried with authorization object b_userstat but couldnt restrict.

Thanks in advance.

Regards

Prashant

[former_member215345 · Accepted solution]

Hi,

Execute Tcode CRMBS02 and select SLFN0001/Service desk status header.

* You need to assign values to the field "Auth.Code" for each status.

* Create new Auth. Codes by pressing F4 and select "create" button.

* Create new roles with object B_USERSTAT.

   Fill in Authorization key(BERSL) with the Auth. Codes you created and mapped for individual status.

   Status profile(STSMA) should be SLFN0001.

* Restrict all users from full access for B_USERSTAT (For Status profile SLFN0001)

* Assign newly created roles to users based on the requirment.

Remember to reward points

Regards,

Jayadeep

[Former Member · Accepted solution]

HI Jayadeep,

It worked thanks a lot for the solution.

Regards

Prashant

[Former Member]

Hi Prashant

Can you please tell us you are on which SP level of Solution Manager?

With Solution Manager 7.1 SP05, SAP has delivered 2 different roles:

1.SAP_SUPPDESK_PROCESS- This is for Processor

2.SAP_SUPPDESK_DISPATCH- This is for dispatcher.

As per security Guide for SP05:

Dispatcher User:

The dispatcher in SAP Solution Manager contains the same authorization as a processor. In addition,

this user is allowed to use function CONFIRM.

Best Regards

Saurabh

FCI

[Former Member]

Hi,

yes, you can do this by B_USERSTAT

you can get the needed usecases with the screen shot as here

http://wiki.sdn.sap.com/wiki/display/SMAUTH/B_USERSTAT

check on UC00043 specially

Thanks

Jansi