Unable to send mails from SAP

[former_member317957]

Hi

I m trying sending mails from SAP but unable to do so , as checked in SOST error is shown with mess no 816

Message cannot be transferred to node SMTP due to connection error (final)

Message no. XS816

Diagnosis

Due to a technical fault, the system could not set up a connection to destination 172.16.20.50: 25. Therefore, the message could not be transferred to node SMTP.

System Response

The system was unable to transfer the message.

Additional information of the node used (in the system language of the node):

Procedure

Check the connection from the SAP system to node SMTP. Perhaps the node is not assigned to the correct destination. If so, correct this in Customizing.
In production operation, it is advisable to reroute provisionally to another node.
You should therefore notify your system administrator.

I  have checked SCOT configuration , as its as per the mark .

PORT 25 is default and is open .

I have checked in SMICM ICM logs are also showing errors as

ERROR => IcmPlAllocBuf: MpiGetOutbuf failed (rc = 7(MPI_EBROKEN: pipe broken/canceled)) [icxxplugin_m 1149]

ERROR => SMTP SmtpClientClose: alloc failed, rc = -3 [smtp_plg_mt. 2739]

ERROR => IcmConnClose: PlugInStopConn failed (rc=701) [icxxconn_mt. 3078]

I m using ECC 6.0 ehp5 AIX / Oracle .

I have just upgraded my system from ECC 4.7 to ECC ehp 5

Regards

Shilpa

[Former Member · Accepted solution]

Hi,

XS816 error are likely caused by a problem with the connection between the SAP system and mail server.

It may happens due to the following, ( try to check port is open or not )

1. Check (SMICM) that ICM is running or not. 

2. Check configuration with the help of note SAP Note 421359.

3. Check whether SMTP service/port are active and are correct.

4. Check these SAP Note 757804, 634006, 455140.

5. Check the job to run RSCONN01 (SCOT -> Settings -> Send jobs).

Let me know if you have any queries and appreciate if it helps.

[former_member317957 · Accepted solution]

I have checked .. All is fine as per the notes still facing the issues

[Former Member · Accepted solution]

Hi,

Can you check this note too Note 607108 - Problem analysis when sending or receiving e-mails

And the do the steps which was represent in that note.

Let me know even a single mail can't able to sent or only for some emails. Appreciate if it helps.

[former_member317957 · Accepted solution]

Seems problem with the SMTP relay server as my SAP settings are correct.

Thanks for helping

[Former Member]

Hi,

You can check the following things as well:-

1) confirm that the rdisp/start_icm parameter is set to TRUE as    advised in note 757804.

2) Refer to note 634006 for a list of further items that need to be    checked and considered.

3) You can  also go through each point of note    455140 in full to confirm that your configuration is correct.

Regards

shrikant