Email always goes to reporter in service desk

[Former Member]

Dear,

We have configure service desk Solution Manager 7.1 for action profile reported by (SLFN0004), processor (SLFN0002), etc based on status change.

But the email always goes to reporter when we save the incident message (either when we logon as reporter or message processor).

Please advise as where to look.

Thanks much for help.

Regards,

[Former Member]

Hello Lori,

Please seek text 'Define Partner Determination Procedure' in SPRO tcode and check if you have appropriate partner function:

Also you can check action profile if checkbox 'partner-depended' is marked:

BR,

SAPFan

[Former Member]

Hi SAPFan,

Thanks for the answer, but it seems not the one.

Anything else?

Regards,