Dispatcher Inbox - SOLMAN 7.1 SP5 (SAP Note 1709459)

[reinhard_meixner2]

Hello,

in order to use SOLMAN service desk function for SAP and non-sap tickets we need

service ticket creation from external mail.

With SOLMAN 7.1 SP5 SAP has delivered a new UI Role "SOLMANDSPTCH".

The function needs to be activated by SAP according to note 1709459.

Unfortunately this note is currently not available in the SMP.

Does anybody know's how to switch on this function?

Thanks for any help.

regards

Reinhard

[roland_hennessy · Accepted solution]

Hi Reinhard,

This function is not available for general use. You should contact SAP if

you are interested in piloting it. SAP will then release this Note for

you to pilot. When you apply the Note, the ERMS Inbox function will be

enabled for you to test.

Please open a ticket under the component of the note SV-SMG-SUP.

I hope this helps in some way.

Kind regards,

Roland

[reinhard_meixner2 · Accepted solution]

Hello Roland,

thanks for your quick replay.

Ticket has been raised and I hope we'll get the pilot function from SAP soon.

regards

Reinhard