Hi Bill, we were able to do the reversal of the transfer. I confirmed the note was applied and that the coding was in the relevant function module FKK_COLL_AGENCY_PAYMENT as the note indicated. However, now that we have reversed the item, we reversed the final bill, but now we are getting a short dump as follows when trying to change the move out date:
From ST22:
Error analysis
Short text of error message:
Order creation for final billing not possible
Long text of error message:
Diagnosis
The billing period contains at least one billing order reversed for
adjustment, which must be handled first.
System Response
Procedure
o Enter the move-out for the meter reading date of the reversed
order (the reversal document number is transferred to the key
billing order) and then change the move-out date.
- Caution: This move-out can then no longer be reversed
- Caution: This does not work if the key billing order
already contains an adjustment reversal document number.
o You must bill the reversed order again and carry out a full
reversal.
o Execute a full reversal.
Procedure for System Administration
Please advise on how we can get around this. I read the caution and becaue the final bill was reversed this procedure won't work according to the analysis of the error.
K
