SAP Incident Management Multi level category version

[Former Member]

Hi All,

I am facing one issue with the versioning of the multi level categorization. I created some categories and activated the schema for the categories.

Now I got one more requirement to add one more category. So I created a new version of the category schema and activated the same.

But for  the old messages which are already created , the new category is not coming. If i create a new message then the new category is picking up.

Is this the normal behaviour or is there something is missing?

Moreover if i want to add the new category for some of the messages, can i do it from backend something like updating a table field ...

Please advise.

Thanks,

Jagadish.

[Former Member]

Please check deployment date of Schema.

Anything affective starts from deployment date of schema. Everything will work fine onward from deployment date. Date can be checked:

Service Operations=> Categorization Schema => Schema ID , Deployment Date

[Former Member]

Hi Jagadish,

I am facing the same issue. Please let me know if you are able to fix it.

Thanks,

Pradeep

[former_member188977]

Hi Jagadish,

I'm afraid to tell you that this is a normal behaviour.

Regards,

IV