CRM - Incident - Find Knowledge Article

[Private_Member_19084]

Hi experts,

I configured the knowledge base and so knowledge article can be found via the search-site.

But know I would like to use the following button in an incident:

More->Find Knowledge Article.

When I press the button, I always get the message, "No Knowledge Article found".

The same when I press "Suggest Knowledge Article" in "Related Knowledge Articles".

Can someone please explain, how to configure the search.

And also how it works, which keywords are used for searching.

Is there a guide?

Thx in advance

[Former Member]

Hello Christian,

Please you find text in SPRO tcode 'Assign Transaction Types to Catalog Categories' also you find & read documentation for 'Define System Proposals for Related Transactions'.

BR,

SAPFan

[former_member186887]

Dear Christian,

Would you please explain me how you solved the issue.

Thank you in advance.

Regards

Maddy

[Private_Member_19084]

Hi Maddy,

sorry for late answer.

I found out, that the finding is by comparing the categories.

eg.

So if I create an INcident with category Basic->User->Authority

It will find all KAs from Basic->User->Authority

@ SAP Fan

Is there also a possibility, to search them automatically by SearchText?

Maybe via an exit?

Thx